✿ “Somewhere Beyond the Sea” art batt is featuring in Spin Off Magazine Summer 2020! ✿

Policies

Photography

I photograph and edit every picture to depict the color of the roving in the most accurate way, however, please take into consideration that on some computer monitors the picture and colors may vary slightly.
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Shipping
US domestic shipping rate is $3.95 for the first item and $2.75 for each additional item, unless a shipping promotion is in effect.
International shipping rate is $13.95 for the first item and $13.95 for each additional item. 
 All fibers have been weighted with packaging, paper, any extra goodies I may send.
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Business Hours

Mon-Fri  8 am - 6 pm. Any inquiries will be answered promptly during extended business hours, 5 days a week. It may take up to 24 hours to respond. However, please keep in mind that messages sent on Saturday and Sunday may be answered following Monday during Business Hours. Be advised that while social media posts may happen on Saturday and Sunday, we may respond queries until Monday. 

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Returns and exchanges
In the event that your FIBER containing item is not what you expected in terms of quality, or shipping issues please contact me before shipping back and/or posting feedback. Returns will require approval and acknowledgement.

Please, keep in mind that if you are returning an item, it has to come in the same condition as received and all items need to be accounted for with their original weight (including extras/gifts). No partial fiber is to be accepted for returns unless agreement has been made.

Returns must be sent via traceable and insured parcel. I cannot be responsible for lost items in their way to me. (As a rule of thumb, sender is always liable for their shipments).

I work on a case by case basis, but I will do my best to find a satisfactory solution to the situation. Thank you for your understanding.
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Payment
Payment is due at the time of purchase. Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay. Methods available are major credit cards and Paypal. I do not accept personal checks or money orders.
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Cancellations
Cancellations will be accepted while item has not been taken to the post office. Once items are shipped, a return can be approved via email communication. You will be responsible for return shipping (returns must be sent via traceable and insured parcel. ). Refund minus the cost of original shipping to you will be provided once item is return in integral* condition to me the seller. Please review policy: Returns and exchanges
(*Integral: it has to come in the same condition as received and all items need to be accounted for with their original weight (including extras/gifts). No partial fiber is to be accepted for returns).
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Sales Tax
Sales Tax will be charged where applicable.
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VACATION (Shipping Claims and Communication)
In the event that I go on Vacation, I will announce it. All items will go out in the mail before I put my store in vacation mode. However, if there is any issues with the shipment, please expect response upon my return.
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INTERNATIONAL Packages
I regretfully say that I will no longer mark packages as "Gift" as this could potentially cause legal issues. Thank you for your understanding.
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Additional policies and FAQs
At the moment I am not taking custom orders. Please keep checking back for any changes in the future!